Running an productive & successful Bottled Water and Coffee Distribution firm

I have been working with the bottled water industry for more than 7 years. While this time I have seen many companies come and go. The companies that stick around do so because they are all the time one step ahead. Whether it be implementing fuel surcharges, providing excellent customer service, or holding up with technology, they continue to evolve in a contentious market. Even though gas has dropped in price, clients have not removed monthly fuel surcharges. In this economy, it is important to keep income up. You may think that the assistance fee is not fair but there are a lot of expenditures to think while delivering products to customers. The cost of insurance, wear and tear on your vehicle, the drivers wages, etc. I have found that the clients who receive less flack about such a fee are those that continue to supply their customers with excellent customer service.

Hand Held Credit Card Machine

Excellent customer assistance is amount one in my book. A customer remains loyal if you treat them well. In the past I have had clients buy from me even when they knew they could find the goods for a lesser cost elsewhere. Why? Because I make it a point to supply the customer with a great experience every time! How many times have you walked into a store and have received lousy customer service? I don't know about you but I've lost count. The bottom line is that great customer assistance is a key element in running a flourishing business.

So how does technology come into the picture? How are you supposed to assistance a customer when you have no idea what they want or where they're at? In order to run an productive company you need to have the proper tools in place, i.e. Accounting System, inventory Tracking, Crm Tools, etc. Even if you are not delivering bottled water, you can still benefit from a route accounting theory that will help you in tracking customer information, route schedules, definite customer notes, etc. There are a range of tools available, you just have to look. For example, if you are a small company running QuickBooks, think a straightforward handheld solution such as Q-Route 2000. A company that has more than 3 route trucks may want to think something more robust. Besides a safe, trustworthy vehicle, a handheld computer is probably the next most important thing a driver should have with him. A driver will have directions, instructions on what to do, a list of products that the customer purchases on a quarterly basis, and much more! These type of tools were once too high-priced for small businesses but nowadays, a handheld solution has become very affordable. Technology is key in a flourishing organization! 

Running an productive & successful Bottled Water and Coffee Distribution firm
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