Running an productive & thriving Bottled Water and Coffee Distribution company

I have been working with the bottled water commerce for more than 7 years. During this time I have seen many companies come and go. The companies that stick around do so because they are all the time one step ahead. Either it be implementing fuel surcharges, providing perfect customer service, or holding up with technology, they continue to evolve in a competitive market. Even though gas has dropped in price, clients have not removed monthly fuel surcharges. In this economy, it is prominent to keep earnings up. You may think that the assistance fee is not fair but there are a lot of expenditures to reconsider while delivering products to customers. The cost of insurance, wear and tear on your vehicle, the drivers wages, etc. I have found that the clients who receive less flack about such a fee are those that continue to contribute their customers with perfect customer service.

Hand Held Credit Card Machine

Excellent customer assistance is amount one in my book. A customer remains loyal if you treat them well. In the past I have had clients purchase from me even when they knew they could find the product for a lesser cost elsewhere. Why? Because I make it a point to contribute the customer with a great palpate every time! How many times have you walked into a store and have received lousy customer service? I don't know about you but I've lost count. The bottom line is that great customer assistance is a key element in running a successful business.

So how does technology come into the picture? How are you supposed to assistance a customer when you have no idea what they want or where they're at? In order to run an productive enterprise you need to have the allowable tools in place, i.e. Accounting System, inventory Tracking, Crm Tools, etc. Even if you are not delivering bottled water, you can still benefit from a route accounting system that will help you in tracking customer information, route schedules, specific customer notes, etc. There are a variety of tools available, you just have to look. For example, if you are a small enterprise running QuickBooks, reconsider a simple handheld explication such as Q-Route 2000. A enterprise that has more than 3 route trucks may want to reconsider something more robust. Also a safe, dependable vehicle, a handheld computer is probably the next most prominent thing a driver should have with him. A driver will have directions, instructions on what to do, a list of products that the customer purchases on a regular basis, and much more! These type of tools were once too expensive for small businesses but nowadays, a handheld solution has become very affordable. Technology is key in a successful organization! 

Running an productive & thriving Bottled Water and Coffee Distribution company
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